We provide global shipping, different area will have different shipping fee, add the address to check the shipping in cart.

1/ Orders are typically shipped via UPS or other fast express. To avoid potential issues, such as package delays or delivery failures, PO Box address are unacceptable. Any resulting losses will be the buyer's responsibility. 2/ We have warehouse in US/EU/UK/AU, but do not have the branch tech department, so if there is a problem product need to repaired, it need to sent back to our HK or SZ warehouse

Import taxes, Custom fees may be charged by destination Custom. Customers should pay for these charges and also responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country. Click to check the shipping policy.

1/ Items returned without authorization, lost shipment cause by self-initiated returns will not be accepted. 2/ Items must be returned/exchange within 60 days after you purchase them. 3/Return/Exchange items must be in the same condition that you received it, unworn with tags, and in its original packaging. 4/ When returning or exchanging items, customers must use a shipping method providing tracking information.

1/ Please send an email to support@ancel.com with photos or videos of the item, reasons of return and order number (eg. ANCEL1111). Our customer service team will get in touch in 24 hours. 2/ After determine the eligibility for return request, our customer service team will provide address for return. Please use a shipping method providing tracking information to return and ensure the items are properly packaged to prevent damage or loss.

1/ If the return & exchange is due to the product quality reasons, we will provide a full refund and return shipping fee for you. 2/ If the return & exchange is due to the vehicle compatible reason and buyer's reasons, (such as not liking the item or ordering the wrong product/size or others), the buyer is responsible for paying the return shipping fee. Please contact the customer service before purchase for vehicle compatible check.

1/ Delays or package loss caused by incorrect or incomplete delivery information provided by the buyer. 2/ Damage to the package during delivery caused by force majeure incidents, including natural disasters, adverse weather conditions, and war. 3/ Delivery delays caused by factors beyond Ancel's control, such as public holidays and Customs issues. 4/ The software upgrade service is a virtual product. Once the customer has received the software update key or our engineers have successfully upgraded the product, no refunds will be provided. Clici to check more information about return and refund policy

When testing the vehicles, the test data is save on the device and will not upload. Therefore, when you encounter some technical issues such as connection error or function failure, you need to submit feedback upload the test data at first, then contact our customer service with S/N number, vehicle data and issue detail description. Our customer service will contact the tech support team engineer to perform test and solve the technical issue.