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Shopping Notes
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I want to know the recent promo, code, gift & bundles
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How to place the order
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How to pay for the order
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How to choose the correct software version & plug version
Shipping Policy
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How is the shipping fee count
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How long does the shipping takes1/ Orders are typically shipped via UPS or other fast express. To avoid potential issues, such as package delays or delivery failures, PO Box address are unacceptable. Any resulting losses will be the buyer's responsibility. 2/ We have warehouse in US/EU/UK/AU, but do not have the branch tech department, so if there is a problem product need to repaired, it need to sent back to our HK or SZ warehouse
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How does the Custom duty occurred
Return & Refund Policy
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Return or Exchange Conditions1/ Items returned without authorization, lost shipment cause by self-initiated returns will not be accepted. 2/ Items must be returned/exchange within 60 days after you purchase them. 3/Return/Exchange items must be in the same condition that you received it, unworn with tags, and in its original packaging. 4/ When returning or exchanging items, customers must use a shipping method providing tracking information.
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Initiate a Return1/ Please send an email to support@ancel.com with photos or videos of the item, reasons of return and order number (eg. ANCEL1111). Our customer service team will get in touch in 24 hours. 2/ After determine the eligibility for return request, our customer service team will provide address for return. Please use a shipping method providing tracking information to return and ensure the items are properly packaged to prevent damage or loss.
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Return or Exchange Shipping fee1/ If the return & exchange is due to the product quality reasons, we will provide a full refund and return shipping fee for you. 2/ If the return & exchange is due to the vehicle compatible reason and buyer's reasons, (such as not liking the item or ordering the wrong product/size or others), the buyer is responsible for paying the return shipping fee. Please contact the customer service before purchase for vehicle compatible check.
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Non-Refundable Circumstances1/ Delays or package loss caused by incorrect or incomplete delivery information provided by the buyer. 2/ Damage to the package during delivery caused by force majeure incidents, including natural disasters, adverse weather conditions, and war. 3/ Delivery delays caused by factors beyond Ancel's control, such as public holidays and Customs issues. 4/ The software upgrade service is a virtual product. Once the customer has received the software update key or our engineers have successfully upgraded the product, no refunds will be provided. Clici to check more information about return and refund policy
Product Manuals(A to Z)
FAQs
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Quick Start a New DeviceQuick Start of the X6/X7/X7 HD/V6PRO/V5 BT/V5 HDRegister activate steps 1/ Press power button to run the tablet, turn on wifi connect to the internet. Run ANCEL APP, click ‘Update’. 2/ Enter S/N number and password in the welcome page, click login. Kindly Remind: The S/N and password asked above can be found in an envelope remarked by 'S/N: ' characters. 3/ When the screen shows ’The product is not activate, please register first’, click ‘OK’. 4/ Enter the info and the mailbox to received the activate email. 5/ Check the mailbox and click the link to activate, then log in to download vehicle software. Diagnostic flowchart 1/ Turn the car ignition off, Plug VCI to car OBD2 port, turn ignition on, connect the tablet to VCI via bluetooth. 2/ Choose the diagnose menu, select the vehicle model to read the vehicleQuick start of the HD3X00 seriesRegister activate steps 1/ Turn on wifi and connect to the internet. Homepage -- Setting -- wifi -- Turn on. 2/ Active the device: Setting -- User -- Activate 3/ Click activate button, the device will be active, no registration is required. 4/ If the 'Activation failed' prompt appears on the screen, please check whether your network connection is stable and fast. Or change another net work or connect to a phone hot spot to try again.Quick start of the FX9000Register activate steps 1/ Plug the device with 5V DC charger or plug to the car OBD2 port, press the power button to run the tablet. 2/ Click ‘start’ on Welcome page, choose the system language and time zone. 3/ Choose and connect to wifi, enter mailbox, check and sign user agreement. 4/ Click update to enter the software. Diagnostic flowchart 1/ Turn the car ignition off, connect the tablet to the car OBD2 port with OBD main cable, turn ignition on. 2/ Choose the diagnostic menu, start auto detect VIN code to read the vehicle. 3/ If shows detect failed, please manually choose the vehicle brand and test system.
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Update my deviceUpdate software download1/ Free update are available for win7/8/10 system pc or laptops. Please search your device name in the ANCELTECH.com to download the update software. 2/ Tablet scanners, please connect to wifi, enter the update menu to download new software.How can I paid for subscription when the free update expiredIf not paying update, The device can still use with the current software which fully downloaded during the free update period. 1/ Our website offer the one year subscription for FX9000, DP500, MT500, MT700, DS600, DS700. The subscription detail please click here to the link 2/ Other device subscription can be purchased by the software directly. Please click ‘Update’ on the device, the specific cost will be based on the amount displayed on the device. The software upgrade service is a virtual product. Once the customer has received the software update key or our engineers have successfully upgraded the product, no refunds will be provided.What is the subscription price of my scanner
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How to Get Tech Support from Feedback MenuWhen testing the vehicles, the test data is save on the device and will not upload. Therefore, when you encounter some technical issues such as connection error or function failure, you need to submit feedback upload the test data at first, then contact our customer service with S/N number, vehicle data and issue detail description. Our customer service will contact the tech support team engineer to perform test and solve the technical issue.Steps to Submit feedback of X6/X7/X7 HD/V6PRO/V5 BT/V5 HD1/ Perform the function you need on the vehicle. 2/ Connect the tablet to the internet via wifi. 3/ Choose the feedback menu, fill the form to submit feedback.Steps to Submit feedback of HD3X00 series1/ Perform the function you need on the vehicle. 2/ Connect the tablet to the internet via wifi. 3/ Menu: Data Management -- Feedback -- SendSteps to Submit feedback of HD100/HD1101/ Run the ANCEL TRUCKER app on the phone. 2/ Perform the function you need 3/ Menu: Personal center -- Feedback list -- Choose Data with ’√’ -- Send 4/ The data list become green means successfully submit.Steps to Submit feedback of FX5000/FX80001/ Plug device to the car OBD2 port, connect to wifi , choose menu: Setting/log -- Log on 2/ Perform the function you need 3/ Menu: Update/feedback -- Upload logSteps to Submit feedback of AD/BM/VD/FD/TD/BZ/VOD seriesThis steps need to perform with win7/8/10 pc or laptop. 1/ Plug device to the car OBD2 port, turn on feedback function: Tool setup -- Feedback -- ok 2/ Perform the function you need on the vehicle. 3/ Download the update software from tech support website and unzip the file. Connect the device to laptop, run the software ‘Update’, click ‘feedback’, a new file named
will show up. 4/ Email this file to our customer service mailbox with your detail vehicle model and issues.Steps to Submit feedback of BD200/BD300/BD500/BD3101/ Run the ANCEL app on the phone. 2/ Perform the function you need on the vehicle. 3/ Menu: Feedback, fill the form and submitSteps to Submit feedback of DS600/DS700 -
How to Generate Diagnostic Report and Print OutPrint report with X6/X7/X7 HD/V6PRO/V5 BT/V5 HDThese device can print with wifi printers, if without printers, you need to send the diagnostic report to computer or laptop and print out. 1/ Print with wifi printers: Connect the tablet and printer with same wifi to print. Or download app: ‘Mopria Print’ to print. 2/ Send to pc/laptop: Plug the table to pc/laptop with USB cable, set the tablet USB connection to data transfer mode, menu: Home -- Settings -- Connected devices -- USB -- File Transfer 3/ Find out the report: Disk: ANCEL (Device name) -- Internal shared storage -- Android >> data >> com.ancel.diagboseui.(device name) >> files >> UserData >> Report 4/ Copy the report to pc/laptop and print.Print report with HD3x00 seriesThe HD3x00 have its paired printer HD001, if without this printer, you need to send the diagnostic report to computer or laptop and print out. 1/ Generate report: after reading the vehicle, click ‘create a report’ icon to generate report. The report will save in the device, you can check it in the data management menu. 2/ Send to mailbox: Data management -- Report -- ‘Mailbox’ icon 3/ Send to pc/laptop: Connect the device with USB-C cable, copy the report file to pc/laptop 4/ Print with printer HD001: Data management -- Report -- Click ‘Printer’ iconPrint report with FX5000, FX80001/ Generate report: click ’print’ on the DTC information page, a DTC PDF file will stored 2/ Send to pc/laptop: connect the device to pc/laptop with USB cable, menu: Update -- Via USB -- File transfer via USB, copy the PDF file out and printPrint report with AD/BM/VD/FD/TD/BZ/VOD seriesThis steps need to perform with win7/8/10 pc or laptop. 1/ Plug device to the car OBD2 port, turn on feedback function: Tool setup -- Record -- On 2/ Continue test the car and read DTC 3/ Download the update software from tech support website and unzip the file. Connect the device to laptop, run the software, click ‘Reviewo & print’, a new txt file will show up. Please notice don’t click ‘Update’ button, once click update, the recorded data will be cleared. Supported print devices: AD410, AD410Pro, VD500, AD530 Not support print devices: BM500, BM700, VD700, FD500, FD700, JP700, TD700, BZ700, VOD700, BD200, BD300, BD500, BD310Print report with DS600, DS700
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Troubleshooting during UseWhat should I do when tablet not charged?What should I do when bluetooth connection failed?Our bluetooth tablet device support automatically matching. If bluetooth connection failed, please follow these step to check. 1/ Plug the VCI to OBD2 port, start the car engine, check which light is on. 2/ Manually cancel bluetooth pair, turn off and on, pair again. 3/ Menu: Setting -- Series number, click series number to see if it can recognize the series number. 4/ Check whether the bluetooth signal can be found on the phone. If the issue not resolved, please send detailed information with pictures or video to our customer service and ask for help.What should I do when MCU connection failed?When tablet shows MCU connection failed, please try these steps. 1/ Unplug the VCI, plug again, connect VCI. 2/ Connect to internet, log in, update menu, choose update common data. 3/ Setting menu -- system info -- VCI update. If the issue not resolved, please send detailed information with pictures or video to our customer service and ask for help.What should I do when scanners shows ecu connection failed?When scanner shows ecu connection failed, there will be some reasons. 1/ OBD2 port issue, please try the device with another vehicle to see if it can connect to ecu. 2/ After plug the device to OBD2 port, start the engine and keep it running, not just start the dashboard. 3/ Try both automatically detect vin and manually enter vin to connect the vehicle. 4/ Update the vehicle software to the newest version and try again. 5/ Submit feedback to the tech support team and contact our customer service for help.What should I do when register a battery for BMW vehicles?Our device is to register the battery with same capacity and type as the former one. Here are some notes specially for BMW cars. 1/ Chassis request: please pay attention to the chassis model of your BMW vehicle. E46E39E38E83E53E36E85E86MINR52R53R50: These chassis don't need to do battery registration. Just replace a new battery directly. 2/ Battery request: It is recommended to replace with an original battery or a battery from a manufacturer that can be recognized by BMW. The new battery capacity and the type of battery must be the same as that of the old one (for example, if the old battery is an AGM battery. the new one must be an AGM battery too). 3/ When preparing for the battery register, light up the instrument, but do not start the engine. 4/ Two menus to do battery registration. 1/BMS reset 2/for BMW. when the first menu failed, turn to the second menu, choosing the vehicle model to try at once. 5/ How can I know the battery registered is already finished: the sign' the battery exchange was successfully registered' shows up and displays the km data that the vehicle currently run.What should I do when Oil service failed for VW vehicles?When oil service failed, please try these steps. 1/ Turn on the dashboard, not start the engine. 2/ If the car is newer than 2019(include 2019) release, please open the hood. 3/ Choose maintenance service menu or inspection service menu according to the dashboard indicates. 4/ If dashboard still indicates maintenance due after oil service reset, please also perform inspection service.
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AccessoriesPrepare OBD adapters by my ownPrepare power adatpers by my ownWhen the device is designed to gain power from vehicle OBD port, usually it will not have power adapter in the package, please check the package list in the description to see whether there is the power adapter or not. When the device have power adapter in the package, usually there will be a choice for you too choose US/EU/UK plug version, please choose the correct charger plug as your country use. FX5000/FX8000, HD3x00 series compatible with 3.5mm 12V 3A power adapterWhat accessories do I need to change the output pressure of the leak detectorThe leak detector S100 is fixed output 0.5psi cannot change. The leak detectors (S200/S300/S1000/S2000/S3000) output pressure is 0.8 to 14.5 psi, If you need to adjust the output pressure, please prepare the external gas valve to adjust output pressure.Which type of oil do I need for the Leak detectorAccessories for Injector cleanersThe printer paper and cell battery for BST500/BST600
Browse by Product Category
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V5 BT/V5 HD/X6/X7/V6proWhat should I do when tablet not charged?What should I do when MCU connection failedWhen tablet shows MCU connection failed, please try these steps 1/ Unplug the VCI, plug again, connect VCI 2/ Connect to internet, log in, update menu, choose update common data 3/ Setting menu -- system info -- VCI update If the issue not resolved, please send detailed information with pictures or video to our customer service and ask for help.
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DS600/DS700
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FX Series
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Wireless Bluetooth OBD2 Scanners
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Single Model Designed Scanners
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Handheld Scanners
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Heavy Duty Truck scanners
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Motorcycle Scanners
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Battery Testers and Battery Monitors
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Smoke Leak Detectors
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Injector Cleaners